Frequently Asked Questions (FAQ)


Online Filing Questions
Q. How do I reset my password for Tax Online Filing?
A. Contact Tax Online Filing Support.

Q. How do I reset my password for Royalty Online Filing?
A. Contact Royalty Online Filing Support.

Q. How do I download the new certificate for online filing?
A. As of January 2014, the ONGARD Online Filing website no longer requires you to download our security certificate. Your browser should automatically trust the secure website.

Q. Who do I contact regarding issues uploading a CSV file?
A. Tax Online Filing contact Tax Online Filing Support  for Royalty Online Filing contact Royalty Online Filing Support.

Miscellaneous Questions
Q. Who do I contact regarding Gross-Receipt Tax or other tax questions?
A. Contact Taxation and Revenue Department general information.

Q. Who do I contact regarding issues with the PUN application?
A. Contact the ITHelp@slo.state.nm.us

Q. Who do I contact regarding issues with Reports?
A. Contact the ITHelp@slo.state.nm.us

Thank you.